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Privacy & Policy Frequently Asked Questions!

Q: helpdesk support

A: Feel free to contact at: Support@aasthatravelonline.com

Q: What is the Payment Gateway Charges?

A: When you use electronic medium to transfer funds using Credit Cards, Debits Cards or Net banking etc your Retailer or Seller uses a third party application to securely verify and authorize your payments made to his bank account at a nominal fee per transaction. This fee is the Payment Gateway Charges.

Q: What will be the B2B(AGENT) Refund Policy in case of FAILED BOOKING?

1. Wallet Refund= No Charges, Bank Account Refund: No Charges Credit Card Refund: 2% of total Amount. & 18 GST

Q: What will be the Charges for Payment Gateway?

1. It will be show at the time of transaction & payment upload

Q: What will be the Service Charges against cancellation of air ticket?

A: Aastha Travels Service Charges against cancellation of air ticket is Rs 100/- Per Pax

Q: What is the Cancelation and Refund Policy?

A: If any confirmed ticket cancelled by customer, the amount will be refunded within 0- 7 Days. If any booking Not Confirmed due to any valid reasons the amount will be refunded to Customer wallet within 0-48 Hrs.

Q: What will be the Refund Amount Calculation in Case of Wallet ?

A: Refundable Amount = Ticket Amount - (Cancelation Charges + Discount)

Q: What will be the Refund Amount Calculation in case of Customer Bank

Account or Credit Card ? A: ( Refundable Amount* - 2% Payment Gateway Charges). = Net Refund

Q: What will be the Refund Amount Calculation if Booking has not been Confirmed By Aastha Travels

Full refund will be credited to customer wallet Customer can use wallet amount to book air ticket. Rail Ticket Bill Payment Etc.. If customer insist his amount refunded in his payment source(ex: credit card, Bank Account etc..) then payment gateway charges applied .